Staff at the information centre will assist customers with train travel and service information including platform information, updates on service changes, and zone and ticket information.

It will be open from 7am–7.30pm, seven days a week.

The Customer Information Centre provides a ‘human face’ and a personal level of service by meeting, greeting, welcoming and assisting customers passing through the concourse.

Staff at the centre are here to assist train users.

Native grasses grow on the centre’s vertical garden.

Built using environmentally-sustainable and fully-recyclable building materials, two of the centre’s walls are made of living, growing plants and all lights are low-energy or fluorescent fittings.

The Customer Information Centre is just one of a host of initiatives introduced and funded by Connex as part of the We Hear You program.

For more information on We Hear You or the new Customer Information Centre at Flinders Street Station visit connexmelbourne.com.au or call Metlink on 131 638.