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Authorised free travel

Some people are eligible for free travel, and are given special passes after applying and meeting the relevant eligibility requirements.

Authorised free travel pass holders must carry their pass when travelling, or they could face a fine.

Children under the age of four can travel for free without needing a free travel pass.
More information about children and public transport

Metropolitan and regional travel

Free travel is allowed to holders of the following:

Note: Free travel passes do not necessarily apply to CountryLink, Great Southern Railway, airport services, tourist railways, privately run bus services and chartered trains, trams and buses. Please check with the relevant operator before travel.

More information about authorised free travel is available in the Victorian Fares and Ticketing Manual

Obtaining a pass

The Central Pass Office issues veterans and vision impaired travel passes. The Central Pass Office is located at:

Central Pass Office
Southern Cross Station
99 Spencer St
Docklands, 3008

Phone: (03) 9619 1159 or (03) 9619 1650.

Free travel passes can be used on the following services:

The free travel passes described in this chapter apply to:

  • Metropolitan services
  • V/Line ticketed services (including V/Line Link services and interstate services
  • Urban bus services in the following regional cities:
    > Ararat
    > Bacchus Marsh
    > Bairnsdale
    > Ballarat
    > Beaufort
    > Benalla
    > Bendigo (including V/Line trains between Eaglehawk and Kangaroo Flat)
    > Cobram
    > Colac
    > Drouin
    > Echuca/Moama
    > Geelong (including V/Line trains between Marshall and Lara)
    > Hamilton
    > Horsham
    > Kilmore
    > Korumburra
    > Lakes Entrance
    > Mildura (Town service sections 1 - city side of Benetook Avenue and 2 - Benetook Avenue and Eleventh Street)
    > Moe
    > Mooroopna
    > Morwell
    > Portland
    > Rochester
    > Sale
    > Seymour (not including Telegraph Road)
    > Seymour Town Service (including Telegraph Road)
    > Shepparton
    > Stawell
    > Strathfieldsaye
    > Swan Hill
    > Traralgon
    > Wangaratta
    > Warragul
    > Warrnambool
    > Wonthaggi
  • Regional services that have a contract or service agreement with the Department of Transport.

Free travel passes are not transferable and must be carried at all times when travelling. They are not valid if they have been tampered with or damaged.

On V/Line reserved services, free pass holders and infants may reserve a seat free of charge.

Travel Pass Privacy Policy

Types of passes available

As part of its service to customers, Metlink Victoria Pty Ltd ("Metlink") provides discounted or special travel passes to eligible customers for use on the Victorian public transport network. This Travel Pass Privacy Policy relates to these travel passes. Information on all of these passes is available by contacting Metlink though our Website or by mail.

Personal information we collect

In order to determine your eligibility for these travel passes and issue the relevant pass to you, it is necessary for us to collect personal information from you. This information usually includes your name, address, contact details, photo, type of pass you require and proof of eligibility for the relevant travel pass that you have applied for.

How we use your personal information

All of your personal information provided to us will be handled in accordance with the Metlink Privacy Policy. We will use the personal information you provide to us to determine your eligibility for a travel pass, issue a pass to you and later a myki card, to remind you of renewal dates for your pass, or to contact you in relation to your pass when reasonable. We may also use your personal information for any of the reasons set out in the Metlink Privacy Policy.

Access to your personal information

You may request access to any personal information that we hold about you in accordance with the Metlink Privacy Policy at any time. You may also request that any incorrect personal information that we hold about you is corrected in accordance with the Metlink Privacy Policy.

This Travel Pass Privacy Policy is to be read in conjunction with the Metlink Privacy Policy, a copy of which is available from the Metlink website or the Metlink office. If you have any queries or complaints in relation to our use or collection of your personal information, please use the Metlink Feedback Form, or mail your requests to:

Metlink Privacy Officer
Metlink Melbourne
PO Box 4693
Melbourne VIC 3001
www.metlinkmelbourne.com.au