Metropolitan tickets

Not all Metcards are available from ticket machines. Once you’ve decided what kind of Metcard is best for your travel needs, find out where each ticket type is available.

Metcards can be purchased via the following sources:

→ Metcard online store
→ Metcard retail outlets
→ The MetShop
→ By phone
→ On public transport

Metcard online store

It’s easy and convenient to purchase your Metcard tickets online. Tickets are delivered free anywhere in Australia.

We accept Visa or Mastercard (Please note: a minimum purchase of $10 applies).

→ Buy Metcards online

Metcard retail outlets

For your convenience, Metcards are available for purchase from approved retail outlets throughout the Melbourne metropolitan area. Keep a lookout for retail agents displaying the blue ‘Metcards sold here’ signage.

1. Visibility
Metcard retailers are easily identified by Metcard branded items such as the blue Metcard flag in the window. Whenever you see these signs, you know that you can purchase Metcards.

2. Availability of Metcards
Metcard retailers are required to stock 90 per cent of the core range of Metcard tickets at all times.

Retailers are expected to plan ahead to maintain Metcard stocks, taking into account the five working days it can take to deliver an order to a retailer, as well as an order frequency limit (one every one - two weeks). These processes help ensure a cost-effective Metcard retail network for all Melburnians.

3. Product knowledge
Metcard retailers can advise you on the best Metcard type for your travel needs and are able to provide up to date, accurate and reliable information regarding public transport ticketing.

4. Quality customer service
Metcard retailers can also provide you with information on the metropolitan public transport network.

Provide feedback about a Metcard retailer
We encourage you to provide feedback about Metcard retailers. Follow the link below to submit feedback online:

The MetShop

You can buy your Metcards at the MetShop located at the Melbourne Town Hall on the corner of Swanston and Little Collins Streets.

Opening hours
Monday to Friday 9am to 5.30pm
Saturday 9am to 1pm

More information about the MetShop

By phone

How to order your Metcard over the phone from the Metcard Helpline:

1. Call 1800 652 313.
2. Press 2 on your phone key pad.
3. Give the address you want your Metcard sent to.
4. Give your credit card details. All credit cards are accepted with the exception of American Express and Diners Club. For each order a minimum of $10 and a maximum of $500 applies.
5. Indicate which Metcard type you want to purchase.

Metcards are delivered free to your door. Place your order before 12pm weekdays, and your Metcard will be mailed to you the same day.

The Metcard Helpline is open from:
- Monday to Thursday - 8.30am to 6pm
- Friday - 8.30am to 9pm
- Saturday - 9am to 1pm

On public transport

• At train stations
  Metcards can be purchased from ticket offices at Premium Stations.
  A range of Metcards may also be purchased from Metcard ticket machines at train stations.
• On trams
  A limited selection of Metcards are available from coin-only ticket machines on board trams for passengers who have not pre-purchased tickets.
• On buses
  A selection of Metcards is available for purchase on buses. These tickets include 2 Hour, Daily and Seniors Daily. Simply buy your ticket from the driver when your board the bus.

How to use ticket vending machines