Veteran Concession Card holders: FAQs
For more information about Veteran Concession Cards, view War Veterans / War Widows.
Veteran Concession Card holders: frequently asked questions
- What will my new Veteran concession card look like?
- When do I get my new myki concession card?
- When can I start using my new myki concession card?
- My Veteran concession card entitles me to concession travel. Will I still receive this with myki?
- What changes will take place with the introduction of a new ticketing system in Victoria?
- What is myki?
- How do I use myki?
- Will it be necessary for holders of the Veterans concession card to touch on and touch off?
- How do I load money onto my myki?
- What are myki readers?
- Where will myki readers be located on buses, so I can touch on and touch off?
- Where will myki readers be located on trams, so I can touch on and touch off?
- Where will myki readers be located when I travel on metropolitan trains, so I can touch on and touch off?
- Where will myki readers be located at V/Line stations, so I can touch on and touch off?
- What do I do if my myki concession card has incorrect details on it?
- What do I do with my old Veteran concession card when I receive my myki?
- Will my new myki Veteran concession card have an expiry date?
- Do I still need to reserve a seat on V/Line services?
- How do family and friends obtain more information about how they will use myki?
- What happens if my myki Travel Pass is lost or stolen?
- What happens if my myki Travel Pass is defective and not working on the myki ticketing equipment?
1. What will my new Veteran concession card look like?
Your new myki concession card is a green plastic durable card with a unique number and your photo and name. The back of the card is green and has the myki logo.
You don't have to carry separate photo identification and your new myki concession card will be programmed to only charge concession fares on public transport services in Victoria.
2. When do I get my new myki concession card?
The Metlink Central Pass Office and the Transport Ticketing Authority are currently working on issuing the new cards toward the end of this year.
All the details required to produce your myki have been received and it will be sent to your home address when it becomes available.
3. When can I start using my new myki concession card?
myki will be available on metropolitan trains, trams and buses by the end of the year and on V/Line services in 2010.
You will be able to use your myki as soon as you receive it.
4. My Veteran concession card entitles me to concession travel. Will I still receive this with myki?
With myki your concession travel entitlements remain exactly the same. You can continue to purchase concession fares in Victoria on:
- metropolitan train, tram and bus services
- V/Line services
- regional town buses
- regional services that have a contract or service agreement with the Department of Transport
5. What changes will take place with the introduction of a new ticketing system in Victoria?
While good maintenance regimes ensure Melbourne's current Metcard ticketing equipment is performing satisfactorily, the technology is becoming outdated and parts will start to become more expensive.
For the first time myki gives Victoria a single state-wide ticketing system allowing passengers to travel using one card.
myki is a durable, reusable smart card. It will replace the Metcard and V/Line ticketing systems as well as paper tickets on some regional bus services.
myki will cover metropolitan and V/Line services and regional town buses in Ballarat, Bendigo, Geelong, Morwell, Traralgon, Moe, Seymour and Warragul.
At the beginning of your trip you must touch your myki to the front of the myki reader. When you see a green light and hear a beep you've touched on correctly. myki readers are located at train station entrances and by the doors of trams and buses.
At the end of each trip you must touch off your myki at the myki reader.
You don't need to insert the card into a validation machine like the Metcard system. When touching on or touching off your myki, the card needs to make contact with the myki reader close to the touch zone.
8. Will it be necessary for holders of the Veterans concession card to touch on and touch off?
Yes, you must touch on and touch off to ensure you are charged the correct fare for your journey.
When myki is introduced next year on V/Line services, conductors will carry a hand-held device which they can use to check your myki concession card.
Authorised Officers will carry a similar hand-held device to check your myki concession card if required.
9. How do I load money onto my myki?
You will be able to load money onto your myki to pay for travel at: metropolitan train stations, selected tram stops and bus interchanges, onboard trams and buses, at selected V/Line stations, at 7-Eleven and other selected retailers, by phoning 13 6945 (13 myki) or online at myki.com.au (link opens in a new window)
myki readers are the devices which read the details contained in the microchip of your new myki Travel Pass.
They have a touch zone area where your myki Travel Pass is touched on and touched off.
They also have a visual indicator which will show the fare deducted and the balance on the myki card.
The touch zone area is located directly below the visual indicator area.
Once your myki Travel Pass has been successfully touched on or touched off, you will hear a beep and see a green light.
11. Where will myki readers be located on buses, so I can touch on and touch off?
On buses with myki ticketing equipment myki readers are located on the pole near the driver at the entry door and beside the back door.
myki ticketing equipment will be located on all metropolitan buses, some V/Line coaches (other V/Line coaches will have a hand held device that the driver will use to touch you on and off) and buses in Geelong, Ballarat, Bendigo, Moe, Morwell, Traralgon, Seymour and Warragul.
12. Where will myki readers be located on trams, so I can touch on and touch off?
There will be two myki readers attached to poles beside each door of the tram.
13. Where will myki readers be located when I travel on metropolitan trains, so I can touch on and touch off?
When travelling on the metropolitan train network, myki readers at stations without barriers will be located at the entry/exit area of the platform, where current validating equipment is located.
At train stations that have barriers, myki readers will be located on the top right of the barrier.
During the move to myki, temporary myki readers will be on some barriers. These will be bright green and on the bottom left of the barrier.
Gates will open once your myki concession card has been successfully touched on or touched off.
Barriers will have sensors that ensure people have enough time to pass through safely.
14. Where will myki readers be located at V/Line stations, so I can touch on and touch off?
myki readers will be located at the entry and exit points on V/Line train station platforms.
myki will be introduced onto V/Line services in mid 2010. You can use V/Line services until then by showing your pass to V/Line staff.
With the introduction of myki, barriers will be installed on V/Line platforms at Southern Cross Station. The myki reader will be located on the top right of the barrier.
15. What do I do if my myki concession card has incorrect details on it?
If your myki contains incorrect information please contact the Metlink Central Pass Office on 9619 1159 or email central.passoffice@metlinkmelbourne.com.au to arrange a new myki concession card.
16. What do I do with my old Veteran concession card when I receive my myki?
When you receive your new myki concession card and confirmed that the details are correct, please destroy and throw away your old concession card.
17. Will my new myki Veteran concession card have an expiry date?
Your new myki concession card will expire in four years. The Metlink Central Pass Office will monitor this date and contact you when it is due for renewal.
18. Do I still need to reserve a seat on V/Line services?
Yes you do need to reserve a seat when travelling on V/Line services.
V/Line provides First class seating on selected rail services.
It is compulsory for concession card holders to reserve First class seating on all long distance services that travel to and from Bairnsdale, Albury/Wodonga, Shepparton, Swan Hill, Echuca, Ararat and Warrnambool.
19. How do family and friends obtain more information about how they will use myki?
There is a website for myki customers myki.com.au (link opens in a new window)
They can call the myki Call Centre on 13 6954 (13 myki).
They can visit the myki Discovery Centre located at Southern Cross Station. This is an interactive centre demonstrating all of the new ticketing equipment.
20. What happens if my myki Travel Pass is lost or stolen?
Contact the Metlink Central Pass Office immediately on 9619 1159 and report your pass lost or stolen. A stop will be put on your pass so that no one will be able to use it.
You will need to supply a Statutory Declaration and a replacement myki Travel Pass will be issued at a fee of $9.80.
21. What happens if my myki Travel Pass is defective and not working on the myki ticketing equipment?
No fee applies if the card is defective (it can't be read on the myki reader) and the card has not been visibly damaged.
You will need to bring the pass to the Metlink Central Pass Office at Southern Cross Station.
